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Employee Benefits Technology Support Manager - Burlington, IA
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Position Summary
- The Technology Support Manager acts as a bridge from
Senior Leadership translating higher-level strategies and goals into
operating plans to drive our business. This position leads and guides the
work of technical staff by planning, organizing and measuring results and making
modifications where necessary to assure deadlines, standards and cost
targets are met.
Essential Duties and Responsibilities
· Develop
and maintain computerized records to store and process data which may include
agent and client information, plan designs and enrollments
· Direct,
supervise and evaluate work activities of TPA personnel
· Conduct
training of personnel and lead the department by setting a positive tone, display
and inspire teamwork, proactively break down silos between departments
· Develop
and implement organizational policies and procedure with a focus on continuous
improvement and LEAN office principals, analyze internal processes and recommend
and implement procedural or policy changes to improve operations
· Conduct
and administer discal operations, including accounting, planning budgets, authorizing
expenditures, establishing rates for services and coordinating financial
reporting
· Confer
with senior leadership to develop methods and procedures to increase sales,
expand markets and promote business
· Provide
effective communication including one-on-one, small groups, large groups, email
and social media
· Listen
to and resolve customer complaints regarding services, products or personnel
· Set
goals and deadlines for the department; monitor staff performance to ensure
goals and KPIs are met
· Manage requests
and project execution, monitor and track project milestones and deliverables
Qualifications
· Bachelor’s degree or equivalent work experience
· 2-3 years of experience in TPA industry with proven success in
achieving profitability and growth goals
· Ability to learn new software systems and how to
build interfaces
· Knowledge of SQL, eligibility and electronic
claim filling and remittance processing, 270/271, 834, 820, 835, 837 and EDI transactions
for healthcare
· Ability to understand plan documents, plan
designs, benefit language such as out of pocket maximums, co-pays, coinsurance,
deductibles and ability to effectively communicate on these tops with agents
· Broad based business knowledge with emphasis on
TPA regulations, IRS, DOL, HHS, HIPAA, HITECH and ERISA
· Possess strong administrative and computing
skills, including Microsoft Office (Word, Excel and Power Point)
· Able to work independently and enjoy a high
degree of interaction with team members.
· Self-motivated and driven. Maintain a sense
of urgency and ability to work with and meet deadlines.
· Demonstrate effective written and verbal
communication, including the ability actively listen, and problem solve with
minimal assistance.
· The ability to multi-task, prioritize, work
independently, and use discretion surrounding sensitive information.
· Ability to maintain a professional demeanor and
positive attitude