Job Application - World Insurance Associates

Job Posting CLOSED

Employee Benefits Client Service Representative-Burlington, IA

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Position Summary

• This position supports the Client Services Department with responsibilities related to building relationships with internal and external customers.

Essential Duties and Responsibilities

• Interpret paper, online enrollment and EDI log forms of enrollment.
• Invoicing of offered services.
• Reconcile invoices and figure adjustments.
• Assist clients with customer support of outside vendor programs as well as supply stock reports.
• Communicate with plan administrators at the client level, members, and brokers to assist in Billing, COBRA & Enrollment functions.
• Plan language.
• Understand HIPPA rules-must protect the security of medical records to ensure that confidentiality is maintained.
• Understanding of Benefits Administration and 125 Cafeteria Rules.
• Understanding of COBRA eligible events.
• Maintain a 95% processing accuracy.
• Comply with billing timelines.
• Report overpayments, underpayments, and other irregularities.

Qualifications

• High school diploma or GED.  Associates degree in Accounting is preferred. 
• Prior Benefits Administration experience is preferred.
• Previous experience in TPA industry, healthcare industry and specifically billing/coding position is preferred but not required.
• General office equipment including computer and peripherals, copier, scanner, fax, calculator, and telephone
• Job requires being careful about detail and thorough in completing work tasks.
• Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
• Job requires being reliable, responsible and dependable fulfilling obligations.
• Job requires developing one’s own way of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
• Puts others at easy by listening, allowing adequate time for interactions, and giving undivided attention.
• Seeks and enlists active participation of others to reach goals.
• Responds to information and situations in a self-controlled manner.
• Maintains a calm composed manner during stressful times.
• Works collaboratively to develop possible solutions, analyze information, and/or to solve problems.
• Builds effective relationships, identifies customer expectations, sees issues from their point of view; offers practical recommendations.
• Gathers and analyzes information, considers consequences, and arrives at a timely decision that meets organizational goals.
• Communicates information in a clear manner by sharing appropriate amount and content of information.
• Drives behavior to emphasize achievement.
• Self-directed toward accomplishment. Is action oriented.  Likes challenge. Pursues opportunities. Consistently high achieving.
• Allocates time efficiently to the most important issues and knows what not to spend time on; completes work in a timely fashion.