Job Application - World Insurance Associates

Job Posting OPEN

Employee Benefits Client Service Representative-Burlington, IA

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Position Summary

  • This position supports the Client Services Department with responsibilities related to building relationships with internal and external customers.


Essential Duties and Responsibilities

  • Interpret paper, online enrollment and EDI log forms of enrollment.
  • Invoicing of offered services.
  • Reconcile invoices and figure adjustments.
  • Assist clients with customer support of outside vendor programs as well as supply stock reports.
  • Communicate with plan administrators at the client level, members, and brokers to assist in Billing, COBRA & Enrollment functions.
  • Plan language.
  • Understand HIPPA rules-must protect the security of medical records to ensure that confidentiality is maintained.
  • Understanding of Benefits Administration and 125 Cafeteria Rules.
  • Understanding of COBRA eligible events.
  • Maintain a 95% processing accuracy.
  • Comply with billing timelines.
  • Report overpayments, underpayments, and other irregularities.



  • High school diploma or GED.  Associates degree in Accounting is preferred. 
  • Prior Benefits Administration experience is preferred.
  • Previous experience in TPA industry, healthcare industry and specifically billing/coding position is preferred but not required.
  • General office equipment including computer and peripherals, copier, scanner, fax, calculator, and telephone
  • Job requires being careful about detail and thorough in completing work tasks.
  • Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
  • Job requires being reliable, responsible and dependable fulfilling obligations.
  • Job requires developing one’s own way of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
  • Puts others at easy by listening, allowing adequate time for interactions, and giving undivided attention.
  • Seeks and enlists active participation of others to reach goals.
  • Responds to information and situations in a self-controlled manner.
  • Maintains a calm composed manner during stressful times.
  • Works collaboratively to develop possible solutions, analyze information, and/or to solve problems.
  • Builds effective relationships, identifies customer expectations, sees issues from their point of view; offers practical recommendations.
  • Gathers and analyzes information, considers consequences, and arrives at a timely decision that meets organizational goals.
  • Communicates information in a clear manner by sharing appropriate amount and content of information.
  • Drives behavior to emphasize achievement.
  • Self-directed toward accomplishment. Is action oriented.  Likes challenge. Pursues opportunities. Consistently high achieving.
  • Allocates time efficiently to the most important issues and knows what not to spend time on; completes work in a timely fashion.