Job Application - World Insurance Associates

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Client Operations Specialist- Syosset, NY

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Position Summary

• The role of Client Operations Specialist includes general account support functions and customer service assistance which includes learning to use a proprietary E-Tool to assist clients with navigating health benefits. This is a great opportunity to begin a career in a dynamic industry.

Essential Duties and Responsibilities

• Learn benefit administration tool to assist client and staff with the use of the tool
• Extract Excel reports from the system to prepare enrollment information for internal and external staff
• Act as a liaison between benefit administration vendor, insurance carrier and Client Service team to investigate and resolve EDI file discrepancies
• Manage customer employee census files to upload to the system
• Assist Underwriting and Client Service team to manage new clients and partner on   implementation projects
• Document and maintain the implementation project plans and key dates
• Communicate effectively with clients, insurance carriers and internal team members to gather information and assist in resolving issues
• Perform regular audits of enrollment data on the benefit administration platform with carrier census data
• Maintaining accurate client files and records for general reference and office use
• Preparation for and participation in conference calls and meetings
• Contributing to the team effort by supporting other functions when needed

Qualifications

• Bachelor’s Degree in Communications, Technology or Business Administration preferred
• Proficiency in Computer Science, Microsoft Word, PowerPoint , Excel & Outlook is required
• Excellent communication skills (written and verbal)
• Detail oriented, organized, and capable of multi-tasking
• Ability to work well in a team environment but also be self-disciplined
• Desire to learn and advance in the Employee Benefits market
• Prior customer service experience