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Inventory Associate
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Inventory Associate (IA) Job Description
Company Information
Substance is a community agency that provides safe access to cannabis in a judgment-free environment. We strive to interact compassionately with everyone. We want our staff and guests to be recognized as important and to leave our facility inspired to be positive ambassadors for cannabis.
Substance Values
Create a safe, welcoming, and judgment-free environment
Be a courageous agent of change and make a meaningful impact
Connect with dignity and respect for all
Show up and be our best selves, accountable for results
Performance through action and a shared sense of community
Job Summary
Inventory Associates (IAs) are responsible for executing accurate and compliant inventory controls in both front and back of house. From receiving and labeling to stocking, merchandising, and cycle counting, the IA ensures that all product is properly prepared and tracked to meet both regulatory standards and internal goals. This role plays a vital part in supporting the guest experience by maintaining a clean, stocked, and compliant sales environment. Inventory Associates report directly to the Inventory Supervisor and collaborate closely with the Retail team.
Key Responsibilities
1. Customer Relationship
Package cannabis material with proper labeling and compliance standards
Maintain accurate reconciliation of packaged weights, counts, and remaining inventory
Deploy packaged items to the sales floor and support merchandising tasks
Provide excellent customer service when supporting Retail Associates
Support occasional sales transactions when needed
Keep workstations, sales areas, bathrooms, and communal spaces clean and organized
2. Learning & Collaboration
Recognize and celebrate team accomplishments using established communication methods
Stay current on product knowledge, compliance updates, and company policies
Assist with onboarding and peer training as assigned by leadership
Promote a positive, solutions-focused team culture
Manage time effectively to meet goals without sacrificing quality or compliance
3. Processes & Technology
Use digital systems including POS, METRC, spreadsheets, and task-tracking tools
Apply compliance and barcode labels with accuracy
Manage UID tag placement and package closures for tracking compliance
Maintain and update paper and digital inventory logs
Support repackaging and organization of stock for accurate storage and sales
Verify product accuracy and confirm correct placement and pricing on the sales floor
Communicate with Inventory Supervisors for task assignments and support
4. Financial Stewardship
Participate in daily intakes, deployments, stocking, and merchandising
Conduct ongoing cycle counts and periodic full inventory reconciliations
Report inventory discrepancies to leadership promptly
Accurately enter inventory data and maintain real-time integrity across systems
Handle all products with care to minimize shrinkage and waste
5. Innovation
Suggest improvements to packaging, workflow, or labeling processes that enhance efficiency or reduce error
Share observations about recurring product or system issues with Inventory Supervisors for evaluation
Offer input on how to improve organization of inventory spaces or streamline deployment to the sales floor
Participate in testing new packaging materials, software tools, or merchandising techniques as directed
Support a culture of continuous improvement by asking thoughtful questions and proposing solutions when appropriate
Core Competencies
Leads Courageously – Takes initiative and adapts to change while upholding Substance values
Achieves Results – Meets expectations through consistent accuracy and reliability
Puts the Customer First – Supports the guest experience through clean, compliant inventory practices
Develops Continuously – Pursues learning and applies feedback to improve performance
Works Well with Others – Fosters collaboration and supports team effectiveness
Required Knowledge, Skills, and Abilities
High school diploma or equivalent required
Minimum 1 year experience in cannabis packaging and inventory strongly preferred
Prior experience in a production or stockroom environment is desirable
Familiarity with OLCC and METRC regulations (or willingness to learn)
Strong attention to detail and ability to follow precise instructions
Comfortable with repetitive tasks and able to maintain consistency over long work periods
Solid understanding of cannabis product types and packaging requirements
Proficient in spreadsheets, POS systems, and digital inventory tracking
Ability to work independently and with a team, demonstrating initiative and accountability
Strong communication and time management skills
Special Demands:
Ability to lift heavy objects. Transport, carry and handle inventory materials delicately.
Prolonged periods of standing, sitting, and navigating stairs. Capable of movement throughout any location.
Performance of repetitive tasks.
Travel between locations for shifts, shift coverage, business support and training.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
This job description may be changed to include new responsibilities and tasks or change existing ones as management deems necessary.
Substance aims to be an equal opportunity employer and is committed to promoting equal opportunities regardless of religious belief, age, color, race, creed, marital status, gender, sexual orientation, political affiliation, ethnic origin, family status or any disability you may have (subject to the exceptions contained in the Human rights Act 1993). This commitment applies to all areas of the work environment, all employment activities, resource allocation and all employment terms and conditions. Selection criteria and procedures aim to ensure that employees are selected, promoted, and treated on the basis of their relevant merits and abilities.