Job Application - Go Slow to Go Fast LLC

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Shift Supervisor - Retail

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Shift Supervisor

Company Information

Substance is a community agency that provides safe access to cannabis in a judgment free environment. We strive to interact compassionately with everyone. We want our staff and guests to be recognized as important, and to leave our facility inspired to be positive ambassadors for cannabis.

Substance Values

  • Create a safe, welcoming and judgment free environment.

  • Be a courageous agent of change, and make a meaningful impact.

  • Connect, with dignity and respect for all.

  • Show up and be our best selves, accountable for results.

  • Performance through action, and a shared sense of community.

Shift Supervisor Job Duties and Responsibilities

This job contributes to Substance’s success by assisting the store manager in executing store operations during scheduled shifts. This job deploys associates and delegates tasks so that employees can create and maintain service delivery excellence. The incumbent is responsible for modeling and acting in accordance with Substance’s values. 

Summary of Key Responsibilities 

Shift Supervisors perform all of the duties of a Retail Associate, along with their expanded responsibilities. Responsibilities and essential job functions include but are not limited to the following: 

Customer Relationship

  • Acts with integrity, honesty and knowledge that promote the culture, values and mission of Substance.

  • Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.

  • Maintains a calm demeanor during periods of high volume or unusual events to keep the store operating to standard and to set a positive example for the shift team.  

  • Anticipates customer and store needs by constantly evaluating the environment and customers for cues. 

  • Communicates information to the manager so that the team can respond as necessary to create the Substance culture and environment during each shift. 

Learning & Leading

  • Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance. 

  • Assists with new crew training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. 

  • Provides feedback to store managers on crew performance during shifts.  

  • Contributes to a positive team environment by recognizing alarms or changes in crew morale and performance and communicating them to the store manager.  

  • Follow up with crew members during the shift to ensure the delivery of legendary customer service for all customers.

Processes & Technology

  • Executes store operations, cleaning duties, and house maintenance during scheduled shifts. Organizes opening and closing duties as assigned. 

  • Operates POS systems with speed and precision. Participates with inventory controls and stocking, and guides others to do the same. Ensures display cases are mapped for Planograms real-time accuracy. Execute merchandising protocols. 

  • Follows all cash management and cash register policies and ensures proper cash management practices are followed by the shift team. 

Financial Stewardship

  • Follows Substance operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift; checks ID’s and adheres to all sales regulations set forth by the authority and commission.

  • Maintains regular and consistent attendance and punctuality.

  • Has reliable transportation.


Required Knowledge, Skill and Abilities

  • Cannabis knowledge and passion to learn more

  • Ability to maintain composure in stressful situations

  • Ability to perform repetitive tasks

  • Effective oral communication skills

  • Ability to provide impeccable customer service skills

  • Ability to comprehend evolving both medical and recreational state laws 

  • Ability to deal with ambiguity

  • Strong knowledge of computer and POS systems

  • Ability to multitask

  • Ability to set goals and achieve them

  • Strong ability to prioritize

  • Excellent organizational skills, written and oral

  • Ability to direct the work of others  

  • Ability to learn quickly  

  • Strong ethics and integrity

  • Strong interpersonal skills  

  • Ability to work as part of a team  

  • Ability to build relationships

Core Competencies

  • Leads courageously - Takes managed risk to drive the business forward. Adheres to Substance values, beliefs & principles, during good times and bad.

  • Achieves results - Exceeds the expectations of internal and external stakeholders.

  • Puts the customer first - Delivers legendary service that meets and exceeds all customers' expectations.

  • Develops continuously - Commits to learning skills, acquiring knowledge, and sharing experiences.

  • Works well with others - Builds effective relationships with all people, inside and outside of Substance. 

Special Demands:

  • Lifting of heavy objects

  • Prolonged standing

  • Prolonged sitting

  • Going up and down multiple flights of stairs

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

This job description may be changed to include new responsibilities and tasks or change existing ones as management deems necessary.

Substance aims to be an equal opportunity employer and is committed to promoting equal opportunities regardless of religious belief, age, color, race, creed, marital status, gender, sexual orientation, political affiliation, ethnic origin, family status or any disability you may have (subject to the exceptions contained in the Human rights Act 1993). This commitment applies to all areas of the work environment, all employment activities, resource allocation and all employment terms and conditions. Selection criteria and procedures aim to ensure that employees are selected, promoted, and treated on the basis of their relevant merits and abilities.