Job Application - World Insurance Associates

Job Posting OPEN

System Support Specialist - Georgetown, SC

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Position Summary

·       We are seeking a System Support Specialist who can engage with our clients to understand their business needs regarding the UKG Workforce Ready Human Resources (HR) Application 


Essential Duties and Responsibilities

·       Leverage your knowledge and experience to consult on best practices and assist clients in designing and building a solution that meets their needs

·       Utilize your technical aptitude to re-configure our software solution

·       Stay up-to-date on the latest product features and functionality

·       Act as the subject matter expert in the product area

·       Work cross-functionally and amongst a team on new client implementation, upgrade, and change order projects

·       Drive consistency into Ready delivery practices by leveraging their implementation experience to define processes and best practices for the services organization

·       Provide significant transfer of UKG product knowledge to UKG customer



  • 2 plus years of software implementation experience - ERP, CRM or other mission-critical SaaS software
  • Experience implementing Human Resources (HR) software a plus, but not required
  • Bachelor Degree preferred
  • Ability to work in a fast-paced team environment
  • Excellent communication and consulting skills
  • Proven ability to configure software preferred
  • Demonstrated ability to troubleshoot technical issues
  • Demonstrate a proficient level of professional skill and/or knowledge in computer hardware and software and keep current with developments and trends
  • Knowledge and ability to use applicable information technology and systems to meet work needs
  • Strong organizational skills and ability to prioritize workload to meet tight deadlines in a fast-paces and dynamic work environment 

This description is not meant to be all-inclusive.  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed within the full job description (which will be provided upon interview) are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.