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Assistant Store Manager
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Assistant Store Manager
Substance is a community agency that provides safe access to cannabis in a judgement-free environment. We strive to interact compassionately with everyone. We want our staff and guests to be recognized as important, and to leave our facility inspired to be positive ambassadors for cannabis.
Create a safe, welcoming and judgement free environment.
Be a courageous agent of change, and make a meaningful impact.
Connect, with dignity and respect for all.
Show up and be our best selves, accountable for results.
Performance through action, and a shared sense of community.
Job Duties and Responsibilities:
This job contributes to Substance success by assisting the store manager in executing store operations. This job assists and supervises a team of store employees to create and maintain the Substance experience for our customers and employees. The professional is responsible for modeling and acting in accordance with Substance guiding principles.
Summary of Key Responsibilities
Responsibilities and essential job functions include but are not limited to the following:
Review the store's environment and key business indicators to identify problems, concerns and opportunities for improvement in order to provide coaching and direction to the shift team to achieve operational goals.
Communicate ideas to the store manager for broader areas of improvement.
Support store managers in implementing company programs by working directly with the shift team to execute action plans that meet operational and organization objectives.
Maintain and model a calm demeanor during periods of high volume or unusual events. Continue to keep the store operating to standard and sets a positive example for the shift team.
Develop positive relationships with the shift team by understanding and addressing individual motivation, needs and concerns.
Act as a coach and mentor to employees by using discretion in assessing performance, providing feedback and coaching to improve partner performance, and effectively recommend employment decisions to store managers.
Support store operations by recognizing and reinforcing individual and team accomplishments through existing organizational tools and make recommendations to store managers on new, creative, and impactful methods of recognition.
Model a customer comes first attitude, deliver exemplary customer service, and supervise employees to ensure they are doing the same.
Engage in conversation with customers to understand customer needs and the needs of the community in which the store is located.
Utilize all possible tools (software, hardware, checklists, messaging, brooms & mops) to achieve operational excellence, and provide direction to employees to do the same.
Communicate clearly, concisely and accurately in order to ensure effective store operations. Filter communication to the shift team as directed by the store manager.
Contribute to a positive team environment by recognizing alarms or changes in partner morale and performance, and communicate them to the store manager.
Demonstrate integrity, honesty, and knowledge that promote the culture, values and mission of Substance.
Respond to immediate store needs by utilizing external resources such as Human Resources, Marketing, Inventory,and Accounting.
Assist the team in developing business acumen and understanding how their actions impact the financial stability of their shop and contribute to organizational goals.
Lead courageously - Take managed risk to drive the business forward. Adhere to Substance’s values, beliefs & principles, during good times and bad.
Achieve results - Exceed the expectations of internal and external stakeholders.
Put the customer first - Deliver legendary service that meets and exceeds customers' expectations.
Develop continuously - Commit to learning skills, acquiring knowledge, and sharing experiences.
Work well with others - Build effective relationships with all people, inside and outside of Substance.
Set direction - Support and communicate a compelling and inspired vision, execute competitive winning strategies and plans, assist in the alignment of department and company strategies.
Set tone - Influence, mentor, develop self and others. Exemplify a positive, respectful, productive and professional work environment.
Organizational savvy - Understand and effectively leverage organizational resources to promote business and unit goals.
Maintain composure - Remain calm, retain perspective, and respond in a professional manner when faced with tough situations
Deal with ambiguity - Function successfully during times of uncertainty and changing priorities.
Make Good Decisions - Rely on research, feedback, input and judgment to make timely and sensible decisions.
Progressively responsible retail experience - 2 years. Customer service experience in a customer facing, retail, restaurant or service environment - 1 year. Extensive retail knowledge.
Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation.
Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays.
Experience and discretion in directing the work of others. Effective oral communication skills.
Ability to act with a customer comes first attitude and deliver customer service that meets or exceeds expectations.
Strong interpersonal, problem-solving, and team-building skills.
Ability to work in a fast-paced and changing environment.
Ability to stand, walk, sit, and kneel daily in retail and production environments that include concrete or other hard-surface floors and, in some instances, staircases.
Ability to push, pull and carry up to 50 pounds multiple times daily.
Ability to maintain focus and memory in environments with distractions such as heavy foot traffic, background noise due to public conversations and the gathering of people, etc.
Ability to sit at a desk and work at a computer for several contiguous hours.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. This job description may be changed to include new responsibilities and tasks or change existing ones as management deems necessary.
Substance aims to be an equal opportunity employer and is committed to promoting equal opportunities regardless of religious belief, age, colour, race, creed, marital status, gender, sexual orientation, political affiliation, ethnic origin, family status or any disability you may have (subject to the exceptions contained in the Human Rights Act 1993). This commitment applies to all areas of the work environment, all employment activities, resource allocation and all employment terms and conditions. Selection criteria and procedures aim to ensure that employees are selected, promoted, and treated on the basis of their relevant merits and abilities.