Job Application - World Insurance Associates

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Client Service Representative- NYC, New York

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Position Summary

• The Client Service Representative will play an integral role in driving our mission to deliver innovative and cost-effective employer solutions that meet and exceed our clients’ expectations.  

Essential Duties and Responsibilities

• Assist insurance producers in servicing client needs
• Lead open-enrollment communications with insurance carriers
• Assist client HR and benefits personnel with insurance-carrier communications
• Assist client employees with insurance-carrier appeals

Qualifications

• Bachelor’s degree or the recognized equivalent in education and experience, preferred
• Experience group health insurance and other employee benefits required
• Minimum of one year of insurance client service experience
• Ability to work well in a team environment
• Ability to prioritize
• Excellent communication skills
• Active listener with a service orientation (actively seek ways to help people)
• Excellent phone etiquette
• Effective email communication skills
• Skilled with Microsoft Office and client-relationship or agency-management software
• Spanish proficiency, a plus.