Job Application - World Insurance Associates

Job Posting OPEN

Employee Benefits Client Manager - North Miami Beach, FL

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Position Summary

  • This position supports the producers in managing book of business and potential clients


Essential Duties and Responsibilities

·       Communicate effectively with clients, insurance carriers and internal team members

·       Growing client loyalty by building positive relationships and providing high levels of advocacy, excellent service, and professional communication

·       Handling renewals, service requests, claims, billing and new policies

·       Maintain a thorough understanding of the markets and their appetites, underwriting guidelines, submitting and procedures

·       Review all applications, policies, endorsements and audits for accuracy

·       Support the successful roll out of open enrollment activities on an annual basis 

·       Coordinate implementation and maintenance of new and existing benefit offerings

·      Maintain accurate client files and records for general reference and office use 

 ·      Provide timely, courteous and accurate response to all inquiries, conducting research when necessary and communicating results

Qualifications

·       High School Diploma required

·       One year experience in employee benefits required

·       Bilingual (English/Spanish) required

·       Possess strong administrative and computing skills, including Microsoft Office (Word, Excel and Power Point)

·       Applied/Epic or similar agency management software experience, preferred

·       Able to work independently and enjoy a high degree of interaction with team members

·       Self-motivated and driven. Maintain a sense of urgency and ability to work with and meet deadlines

·       Demonstrate effective written and verbal communication, including the ability to actively listen, and problem solve with minimal assistance

·       The ability to multi task, prioritize, work independently, and use discretion surrounding sensitive information

·       Ability to maintain a professional demeanor and positive attitude